Refund Policy

Effective Date: 18 September 2025
Last Updated:18 September 2025

Thank you for choosing TheMasum.in. We strive to provide high-quality maritime training courses, study materials, mock tests, and educational resources. Please read this Refund Policy carefully before making any purchase.

1. General Policy

All purchases made on TheMasum.in are considered final unless a verified technical issue prevents the user from accessing the purchased content.

By purchasing any course, subscription, study material, or digital product, you acknowledge and agree to this Refund Policy.

2. Refund Eligibility

Refunds will be considered only in the following situation:

  • A verified technical issue on TheMasum.in prevents access to the purchased course, study material, or service.
  • Our technical team is unable to resolve the issue within a reasonable time.

All refund requests must be submitted to ca**@******um.in with complete details of the issue.

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

  • You do not like the study material, course content, teaching style, or course structure.
  • You feel the course is difficult to understand.
  • You expected different content than what was clearly described on the course page.
  • You change your mind after purchase.
  • You have accessed, viewed, streamed, or downloaded any course material or digital content.
  • Promotional, discounted, bundled, or special-offer purchases.
  • Digital downloads, PDFs, notes, eBooks, question banks, mock tests, and study materials.
  • Subscription fees already charged.
  • Exam, certification, application, or job-related fees.

4. Academic Support

If any topic, lesson, or concept is difficult to understand, it will not qualify for a refund.

Students are encouraged to contact the course instructor or support team for academic assistance. Our instructors will make reasonable efforts to help students understand the subject matter and clarify doubts.

For assistance, contact:

📧 ca**@******um.in

5. Technical Issue Investigation

When a refund request is submitted due to a technical issue:

  • Our team will investigate the reported problem.
  • Users may be asked to provide screenshots, screen recordings, device information, or other relevant details.
  • If the issue is confirmed to be caused by our platform and cannot be resolved, a refund may be approved at our sole discretion.

6. Refund Processing

If a refund is approved:

  • The refund will be processed through the original payment method whenever possible.
  • Processing time may take 7–14 business days, depending on the payment gateway, bank, or financial institution involved.
  • Any transaction charges, currency conversion fees, or bank charges imposed by third parties may not be refundable.

7. Policy Changes

TheMasum.in reserves the right to modify or update this Refund Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date. Continued use of our platform constitutes acceptance of the updated policy.

8. Contact Us

For refund-related queries or technical support:

🌐 Website: www.themasum.in
📧 Email: ca**@******um.in

By purchasing any product or service from TheMasum.in, you acknowledge that you have read, understood, and agreed to this Refund Policy.