Cancellation Policy

Effective Date: 18 September 2025
Last Updated: 18 September 2025

Thank you for choosing TheMasum.in, your trusted platform for maritime training courses, study materials, exams, and job listings. This Cancellation Policy outlines the conditions and procedures for cancelling course enrollments, subscription plans, or job application services on our website (www.themasum.in) or mobile application. Please read this policy carefully before making a purchase or enrolling in any service.

1. General Cancellation Conditions

• Cancellations apply to course enrollments, subscription-based services, or job application services, as detailed below.

• All cancellation requests must be submitted in writing to care@themasum.in or through your account settings on the Platform, where applicable.

• Upon cancellation, access to the relevant service (e.g., course, subscription, job profile) will cease at the end of the applicable period, subject to the terms below.

• Refunds, if applicable, are governed by our Refund Policy.

2. Course Enrollment Cancellations

• Eligibility: You may cancel your enrollment in a course within 2 days of purchase, provided you have not accessed more than 20% of the course content (e.g., videos, study materials, or exams), as tracked by our system.

• Process:

  • Submit a cancellation request via email to care@themasum.in, including your full name, registered email address, order ID, and reason for cancellation.

  • Alternatively, use the cancellation option in your account dashboard, if available.

• Outcome:

  • If eligible, your course access will be revoked, and a refund may be processed per the Refund Policy.

  • If more than 20% of the course content has been accessed or the 7-day period has passed, cancellation is not permitted, and no refund will be issued.

• Free Courses or Trials: Free courses or trial periods can be discontinued at any time without formal cancellation, as no payment is involved.

3. Subscription-Based Services

• Cancellation:

  • You may cancel a recurring subscription (e.g., monthly or annual access to premium content) at any time through your account settings or by emailing care@themasum.in.

  • Cancellation requests must be submitted at least 24 hours before the next billing cycle to avoid charges for the upcoming period.

• Outcome:

  • Upon cancellation, you will retain access to the subscription benefits until the end of the current paid billing cycle.

  • No further charges will be applied after cancellation.

  • Pro-rata refunds for unused portions of a subscription may be issued within 7 days of the subscription start or renewal date, as outlined in the Refund Policy.

• Auto-Renewal: Subscriptions automatically renew unless cancelled. You will receive a reminder email 7 days before renewal for annual subscriptions.

4. Job Application Services

• Eligibility: If you have created a job profile or submitted a job application through TheMasum.in, you may cancel your profile or withdraw an application at any time.

• Process:

  • Delete or deactivate your job profile via your account settings or email care@themasum.in with your request, including your full name and registered email address.

  • To withdraw a specific job application, contact us with the application details (e.g., job ID, employer name).

• Outcome:

  • Your job profile or application will be removed from our system, and we will cease sharing your information with employers or recruiters.

  • Job application fees, if applicable, are non-refundable unless specified in the Refund Policy.

5. Technical Issues

• If you are unable to access a purchased service (e.g., course or subscription) due to a platform-related technical issue, you may request cancellation by contacting care@themasum.in within 7 days of purchase.

• We will investigate the issue and, if verified, offer either continued access to the service or cancellation with a refund, as per the Refund Policy.

6. Non-Cancellable Services

The following services cannot be cancelled once initiated:

• Digital downloads (e.g., PDFs, study guides) after they have been accessed or downloaded.

• Completed exams, quizzes, or certifications, unless delivery failed due to a platform error.

• Promotional or discounted services explicitly marked as non-cancellable at the time of purchase.

7. Cancellation Request Process

• To cancel a service, submit a request to care@themasum.in with:

  • Your full name and registered email address.

  • Order ID, subscription details, or job application details (as applicable).

  • Reason for cancellation.

• Alternatively, use the cancellation feature in your account settings, if available.

• We will confirm receipt of your request within 5 business days and process the cancellation promptly.

• If a refund is applicable, it will be handled per the Refund Policy and processed within 7–14 business days.

8. Exceptions

• In exceptional circumstances (e.g., medical emergencies or unforeseen events), we may consider cancellation requests outside the standard eligibility period at our sole discretion. Please provide relevant documentation with your request.

• For users in regions with specific consumer protection laws (e.g., EU’s 14-day cooling-off period for digital services), we will comply with applicable legal requirements. Contact us for details.

9. Changes to Cancellation Policy

• We may update this Cancellation Policy from time to time. Changes will be posted on this page with an updated effective date.

• For significant changes, we may notify you via email or platform alerts.

• Your continued use of TheMasum.in after changes constitutes acceptance of the updated policy.

10. Contact Us

For questions, cancellation requests, or feedback about this Cancellation Policy, please contact:

🌐 Website: www.themasum.in
📧 Email: care@themasum.in